Bookings On-Site -- Can I book this when I get to Romania?
We provide bookings only online or by telephone. It is recommended you pre-book your service to avoid disappointment as many of the tours and products are popular and can be sold out early. If you wish to wait and book from us at the destination, you may call us at that time, but some services will not be available.

Brochures -- Can you send me a brochure?
Our brochure pages are electronic and are only displayed on our web site. You should find all the information you need about your desired product on this Website. If there are other details you would like to know that are not specified anywhere on these pages, please contact our Customer Service team at: office@enjoyromania.net

You can also subscribe to receive our newslatter which will be avalaible once at 3 months.

Languages -- What languages are available for this tour?
The majority of the tours and services are available in English only. If another language is requested,  please let us know when you fill the form and  mention what language is neede. If nothing is mentioned about other languages, then the service is available only in English.

 Weather Problems -- What happens if it rains, or if the travel service provider cancels on the day of the tour / activity?
Unless the weather directly affects the safety of the travel service you have booked, all travel services will operate as scheduled. Weather does not usually cause a tour / activity to be canceled. In the case where a travel service provider cancels a tour, the tour can be recheduled or will process the refund of the entire amount.

In this case we will kindly ask you to give us some information: full name under which the reservation was made, your Reservation ID Number, your email address, the date of your tour/activity, the name of the tour/activity that was booked, the amount of the transaction, a telephone number where you can be reached if necessary.

No Show -- What happens if I cancel or do not show up?
If you do not show up for your tour / activity, please contact Customer Service. There is no refund for no shows. You may be able to claim reimbursement if you have purchased Travel Insurance, depending upon your circumstances.

Confirmations Timing -- When do I receive confirmation of my booking?
Once your order has been placed, you will receive an email immediately that confirms receipt of your request and serves as your credit card receipt. Not less than 30 days prior to your tour (or within 72 hours or ASAP if your tour is in less than 30 days), you will receive your E-Ticket (ticket sent by email) including your confirmation number and details for your reservation including the departure time, departure address or pick-up information, etc.

Booking Options -- Is it better to book online or by phone?
You are welcome to make your reservations either way. We encourage online ordering as it is easy and less expensive for you. Online orders are accepted 24 hours a day. If we are unable to take your call personally, please leave a message and one of our representatives will return your call as soon as possible.

Booking Online -- How do I make reservations online?
Booking online is easy. Once you identify a tour or activity that you’d like to reserve after you visited Main Attraction  from the web site, please fill out the information required on the Order Form, and then click the "Submit Order" button.  Within  24 hours you will receive on your mail an initial idea of availability and prices and if you are ok with that you can make the reservation. Once your order has been placed, you will receive an email immediately that includes the invoice and itinerary for your trip

Wheelchairs -- Can you accommodate passengers in wheelchairs?
Wheelchair facilities are available for some services. However, passengers in a wheelchair can be accommodated on tours only if they can get  on and off the tour vehicle on their own. Our stuff is not permitted to assist handicapped persons due to insurance restrictions. Please specify in the "Comments" box on the Order Form if anyone is handicapped and the nature of the handicap. We will make special arrangements where possible and will advise if there are any issues.

Price Quotes -- I would like a quote for a service.
You can receive a quote for any of our services online at any time. Simply follow the instructions to "Trip Planner," and enter the date, the number of people required, duration of your trip, desired accomodation which region, choose the cities and attractions that you are interested in and you will receive a quote for that product on your mail in 24 hours. If the quote is acceptable, please proceed online to book. All quotes  given by mail are current. If you have special needs, please include that at  other observations. The rates shown on email  are our rates and are not the rates of any other entity. Our rates include: transport from and to the airport, accommodation, 3 meals a day, full service travel assistance, permanent attractions guide.

 Date Unknown -- I don’t know what date I’m traveling yet; can I book a product and leave it open dated?
You cannot leave a reservation open-dated, but you may make a reservation for a future date, and then contact us well in advance to change the date. There will be a 20 EUR change fee.

Is it safe?
Some guidebooks make Romania sound like a rather scary place  to travel to, with references to "Europe's wild East. Romanians themselves sometimes contribute to this impression. Strictly speaking, Romania is not more dangerous than the average European country.

Many of the safety worries focus on Bucharest. Some travellers report feeling nervous there, but usually this seems to be based on some sort of stories that they heard from a guy in a pub about something that had happened to his second cousin's best friend, rather than any actual event.

I hear things about gypsies and dogs and orphans
These are silly stories. Yes, there are dogs, Romania is full of dogs without owner. Everywhere you are, somewhere there is a dog. Most of them are pretty  and friendly .

We do have gypsies (also called 'tigani') but still  statistically Romania is safer than most of the European Capitals or U.S. cities. In Romania you will find real people and quality relations as in any other country in Europe, despite some people's efforts to make Romania sound like an unfriendly and hostile country.

What is the general attitude toward the Rromani people within Romania?
Most Romanians do not like the Rromani people. There is a significant amount of racism directed to the Rromani. The Rromani are generally blamed for any crime or unsavoury situations and occurrences that happen in Romania. These 'gypsies' are a sore point with most Romanians, and as such, it is a topic that is avoided in conversation. Expats may have romanticised views and perceptions of gypsies, but people in Romania prefer not to mention them, and see them as a scourge of society.

Is Dracula real?
Romanians have a long history about “ghosts” who hunt through the viillages, the so-called 'strigoi' or vampires, as they are also named. Vlad “Dracula” was a national hero who fought off the Turks, and was staking their bodies as a warning to them, which was a trick he learned whilst hostage in the Ottoman court as a young man.

Is Bucharest the only large ‘expat city’ in Romania?
Bucharest is not the only expat city in Romania, but it is the most popular, and many jobs available for expats are situated in Bucharest. Brasov is also a large city, and does have some expats living there; however, it is not as popular as Bucharest.