Terms and conditions

It is always a good idea to read the pages that are written in small prints. The under mentioned terms are the basis of an agreement between you as a customer, and us as tour-offers. We therefore hope that you will read the conditions before you book our tours.

 

GENERAL INFORMATION

All prices given on the web page are the true prices. The only fees added are such as the fee charged by banks for handling the transaction.

All contracts between buyer and Enjoy Romania are made in English.

By filling the reservation form, you acknowledge that you have read, fully understand and you accepted all these terms and conditions. You also declare that you are able to read and understood English.

The web page is continuously updated with new excursions, pictures and news.

When booking an excursion at Enjoy Romania, you provide us with your e-mail address. You yourself are responsible for informing us about possible changes of your e-mail account.

The given names of the participants given to Enjoy Romania have to agree/be consistent with the names written in the respective authority issued picture ID.

In the interest of safety, unaccompanied children under 14 years of age will not knowingly be carried in any circumstances. Children are to be deemed unaccompanied unless they are in the charge of a responsible person aged 18 years or over. The Company’s staff and agents reserve the right to request proof of age.

 

RESERVATION AND CUSTOMER RESPONSIBILITIES

You can only book a tour with us through our website: www.enjoyromania.net, by phone on condition of paying via bank transfer subsequently, or else they may be purchased from the company’s agents. You can consult the list of authorized agents at: Our partners.

Reservations done on the website are only finally confirmed when the online payment has gone through and a frame pops up to confirm this. This does not apply in a promotion period, when no advance is requested and only the purchase of the airplane ticket represents the final confirmation of the reservation.

Reservations done over the phone are likewise confirmed when the payment is registered at Enjoy Romania. This does not apply in a promotion period, when no advance is requested and only the purchase of the airplane ticket represents the final confirmation of the reservation.

After we have received your reservation you will receive without any charge, the invoice and all the other necessary information per e-mail.

Your ticket is your contract with Enjoy Romania

A ticket that has been issued to you is evidence of a contract between you and Enjoy Romania. If the ticket entitles you to any goods or services from a third party, it is also evidence of a contract between you and that party.

Your ticket may only be used by the person for whom it has been bought. It cannot be resold or passed on to anyone else, except those cases when is permitted and we are informed in advance.

 

VANTAGE TOURS

Vantage Tours have a given minimum number of participants. The given number is written in the certain excursions. We do, in few cases, exceptions and go through with fewer participants. Cancellation of excursions because of too few participants can happen up until an hour before the start of the excursion. If this should happen, we will offer something alternative. If this is not possible, we cancel and refund the excursion. In addition to this, no claim for compensation can be done against Enjoy Romania.

Also, we cannot guarantee in regard to conditions such as weather, technical issues, in case of force majeure and unforeseen change of circumstances, natural disasters.

If Enjoy Romania cancels an excursion, because of the reasons mentioned above, the full amount paid for the excursion will be refunded to the customer, including any possible fees paid to Enjoy Romania.

 

GETAWAY TOURS

Getaway Tours are set in advance but can be customized according to our travelers preferences, transport is made within standard 5 seats vehicle or 9 seats van, the period is chosen by customers at their discretion. We cannot guarantee in regard to conditions such as weather, technical issues, in case of force majeure and unforeseen change of circumstances, natural disasters.

If Enjoy Romania cancels an excursion, because of the reasons mentioned above, the full amount paid for the excursion will be refunded to the customer, including any possible fees paid to Enjoy Romania.

 

IF YOU AS A CUSTOMER WISH TO CANCEL, CHANGE OR HAND OVER RESERVATIONS:

VANTAGE TOURS

  • For Vantage Tours Early Booking 100% from the amount paid is charged for cancelations. No change of names permitted and not possible to change the tour.
  • For Vantage Tours Select Price.
  • 0%  if the cancellation is made with atleast 30 days before the tour.
  • 100% from the deposit already paid if cancellation is made within a period of less than 30 days before the tour begins or no show. Changing the tour and changing the name of participants are both possible, subject to our booking conditions.

 

GETAWAY TOURS

High flexibility as you can change the date in certain circumstances but subject to our booking condition, you may change traveler names of persons or you can even change to another tour.

Penalties are as shown below:

  • 100% of the advance paid, if the cancellation is made within less than 30 days before the tour;
  • 50% of the advance paid, if cancellation is made with at least 30 days before the tour;
  • No show - 100% of the total price

 

CARRIAGE OF LUGGAGE AND PERSONAL PROPERTY

 

Enjoy Romania holds the general and compulsory insurance, the one that is mandatory for any travel agency, which cover individuals and insolvency. But it doesn’t cover insurance of the participant’s personal belongings. Should personal belongings be damaged or lost on the excursion, it is at one’s own expense or insurance. We therefore recommend that you get an insurance that cover these cases before leaving the native country.

Passengers are responsible for getting their luggage in buses and hotels. If the Company’s staff assist with luggage, it is still the passengers responsibility to see it on and off the vehicle. The passenger must also look after his or her luggage at all times including whilst at stations, stops and on the vehicle. Medication and valuables should not be stowed in the luggage hold but taken on board. Passengers are advised to ensure that they have proper insurance if case of loss, destruction or theft

Enjoy Romania reserves the right to charge for, or to refuse trunks or other bulky articles including but not limitedly to bicycles and diving equipment, or articles of an objectionable or dangerous nature, or which have sharp or protruding edges which may tear or damage other luggage with which it is packed within the vehicle. Enjoy Romania is also entitled to request any passenger to open any article of luggage for inspection by the driver, guide, or other authorised employee of the Company in the presence of the passenger if, for reasons of security, the Company considers it necessary to do so.

We reserve the right to refuse to carry in the hold more than one suitcase or similar package of luggage and more than one small bag inside the vehicle per person. Additional luggage may be carried subject to space being available within the vehicle.

Wherever possible, we will assist a wheelchair bound passenger, but Enjoy Romania can offer no guarantee that a member of staff trained in the correct lifting and handling of the wheelchair bound passenger will be available to offer assistance. It is very important that you notify the Company on phone number (+40) 786055869 or on e-mail: contact@enjoyromania.net at least 48 hours before the intended date of travel. 

Due to our desire to protect people who are allergic to animals, no animals are accepted on our tours, other than guide dogs accompanying registered blind persons and hearing dogs accompanying deaf persons, will not normally be carried on the Company’s services. The passenger accompanying an animal, will be solely responsible for the animal.

 

SHORTENED EXCURSIONS

Excursions can, of various reasons, be shortened or changed on the way, sometimes because of the weather conditions, it is only the guide and the driver who decides how the excursion gets through and subsequently no compensation or refund is given for changed or shortened excursions. 

 

PRIVACY POLICY

When you have reserved an excursion at Enjoy Romania we gather following information about you: names and gender and selected excursions on all participants and also the following information about the payer; address, e-mail and means of payment. Your data will be saved 5 years, since it is required that all accounting records are stored for 5 years.

Enjoy Romania is responsible for your personal data is not passed on to any other than the above mentioned parties. As registered you always have the possibility for insight and you can raise an objection towards being registered in accordance with the rules of personal data.

Personal information is kept and transmitted non-crypted, however handled on a secure server. Credit card information is handled crypted through MobilPay.

 

LIABILITY TO PAY COMPENSATION

Enjoy Romania renounce any responsibility in proportion to cancelled excursions and compensations to expected experiences. Furthermore we also renounce any liability to pay compensation in proportions to delays which means that the participant lose connection to other transports.

 

COMPLAINTS

Any complaints are also going to be directed to the staff of Enjoy Romania during the tour or immediately after the ending of the tour/trip. If we can’t solve the complaint right away, a written complaint is to be sent no later than 4 weeks after returning from the trip. All proceedings against Enjoy Romania are to be brought to the municipal court in Romania in accordance to the Romanian judicial system. Complaints should be sent to e-mail contact@enjoyromania.net or by phone to +40 745 034 489.

 

PRICECHANGE AFTER RESERVATION

At Enjoy Romania we have to reserve the right to after reservation, to increase the price because of changes in the conditions of purchases, cost of transport (including the price of fuel, taxes, charges or fees like airport-, landing- or take-off fees), foreign exchange quotations or other circumstances that we as organizers can take into account beforehand.